How can we help?
Straight answers about paying with skins, Steam trade offers, verification, fees and running your business on SkinsFlow.
Paying with skins at a shop
For anyone checking out with items from their Steam inventory.
Paying with skins
Trade links, your Steam inventory and picking items at checkout.
- How paying with skins works
- Find your Steam trade link
- Make your Steam inventory public
Trade offers and holds
Accepting the offer, Steam Trade Protection and expired links.
- Accept the trade offer safely
- The trade offer expired or was declined
- Steam Trade Protection: what "Trade accepted" means
Running SkinsFlow
For businesses taking skins as payment.
Getting started
Set up your business, your first project and your first payment link.
- Getting started with SkinsFlow
- Why is my project pending review?
- Create a payment link
Verification
Identity and business checks: what we need and how long it takes.
- Verify your business: documents you need
- Verify your identity
Fees, balance and payouts
What you pay, what lands on your balance and when.
- How fees work
- Your balance and when payouts come
- Release a held deposit early, and the risk
Skin market
Buy skins with your balance and send them to customers.
- Send skins to customers with the market
- A skin purchase failed: what happens to the money
Account and team
Team roles, two-factor sign-in and keeping your account safe.
- Team roles: who can do what
- Turn on two-factor sign-in
Developers
Connecting your site, API keys and webhooks, in plain words.
- Connect your site to SkinsFlow
- Webhooks in plain words
Rules and policies
Where SkinsFlow works and what you may not sell.
- Countries where SkinsFlow is not available
- What you can't sell with SkinsFlow
Most read
- How paying with skins works Pay a shop with items from your Steam inventory in four short steps. Nothing leaves your inventory until you accept the trade offer.
- Accept the trade offer safely Before you accept, check that the items match and that the offer comes from the name shown at checkout.
- Getting started with SkinsFlow From sign-up to your first payment: create your business, verify it, add a project and send a payment link.
- Verify your business: documents you need The company documents and details we ask for, and how to get through the check fast.
- How fees work One fee per credited deposit, taken before the money lands on your balance. No setup or monthly fees.
- Send skins to customers with the market Buy a skin with your balance and have it sent straight to a customer's Steam account.
Still need help?
Tell us what happened and we will answer by email. Merchants with an account can open a ticket from the dashboard and follow every reply there.